Golden Spider Marble Stone Countertop Vanity Goden Vein With Cabinet

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Claim for breakage and bad quality

1. Q: How I can minimize lose from broken products?

A: You can buy insurance to cover damage. The insurance rates is around 0.3-0.5% of total amount. However insurance company do not pay if the damage is less than 2%.

2. Q: How does your company handle claims for damaged product?

A: In general we do not approve claims for breakage during shipment as there is too much possibility that may incur damage during shipping. Our price is always in FOB thus our liability closes when the container passes cross the shipboard. Sometimes buyers will break products during unloading or unpacking, and a truck driver turn around too fast at a cross will result in the crates fall off from the upper layer even if we brace and reinforce crates in the container. We do what we can to minimize broken. Tiles, pre-fab countertops, vanity tops and tub surround seldom get damaged.

3. Q: How does your company handle claims for poor quality product?

A: Longton stone has inspectors for each steps of fabrication. We try every effort to provide quality products to our buyers. However sometimes we did receive claim of quality problem. If there does exist bad quality workmanship due to fault of human being, you should take photos of that product for claim of replacement.